IMRG reports

IMRG - Expert reports for online retail intelligence.

Understand emerging trends and key developments in online retail. Compiled by our independent experts together with professional insight from specialist solution providers, get the inside track on industry best practice and accelerate business performance.

Optimising search on retail sites

Optimising search on retail sites

22/02/2021

Using data and insight from the IMRG’s quarterly benchmarking, a customer survey and technical insight from our report supporters, Lucidworks, we will provide you with some action points that you can apply to your own web offering.

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The 3 pillars of customer loyalty

The 3 pillars of customer loyalty

16/02/2021

As the focus switches from unprecedented customer acquisition, to the task of customer retention, what are the key factors to consider? And how can traditional retailers take a leaf out of the new online pureplay customer retention guidebook?

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Five charts to sum up 2020 in online retail

Five charts to sum up 2020 in online retail

01/02/2021

As we head into 2021 there are many lingering questions as to which of the changes enforced by the pandemic will continue long term. As these charts show, Covid-19 scattered established trend lines through peaks and troughs that could never have been foreseen in 2019.

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The Click & Collect Evolution In Retail

The Click & Collect Evolution In Retail

27/01/2021

In this report, IMRG and Consignor discuss how click & collect has evolved since its inception at the turn of the century, what happened to it in this most exceptional of years, and what the future holds.

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Winning Website Optimisation Strategies

Winning Website Optimisation Strategies

03/11/2020

For the retailers and brands ramping up their digital strategies at this time and investing in their website development, this report provides some key guidance on how to boost site optimisation at the four stages of the customer funnel.

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Data Week Report 2020

Data Week Report 2020

23/10/2020

Focusing on the retailers’ insights, this report captures the key talking points from Data Week 2020, giving a greater insight into how 21st century businesses are running their operations.

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Customer Week Report 2020

Customer Week Report 2020

25/09/2020

This report provides highlights the key themes and gives retailers a chance to benchmark themselves against their industry peers as they consider how to keep customers happy post lockdown and during this ongoing global health emergency.

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What long-term impacts will the coronavirus have on online delivery?

What long-term impacts will the coronavirus have on online delivery?

06/08/2020

A short paper identifying trends from the outbreak related to the doorstep experience, speed of delivery and click and collect.

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Delivery Week 2020 Report

Delivery Week 2020 Report

07/07/2020

The Covid-19 pandemic has fast-tracked many industry developments and delivery innovations that have long been discussed. Despite the devastating impact it will have on certain aspects of the retail industry, many businesses will emerge on the other side with new propositions and find themselves stronger than before.

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Building for Competitive Growth

Building for Competitive Growth

29/06/2020

Consumers’ needs and expectations are changing and whilst the majority tend to change their behaviours slowly, digital is accelerating this pace of change. This report highlights some of these changes and influences, with our report partner, Proximis, providing thought leadership as we provide suggested actions for consideration.

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